Effective Date: January 1, 2023
ARC Educational, LLC (“ARC”) is committed to providing exceptional educational products and services to our customers. We understand that there may be instances when a customer may not be completely satisfied with their purchase. In these cases, we are happy to offer a refund policy that provides a fair and reasonable approach to refunds.
To be eligible for a refund, you must meet the following criteria:
a. The refund request must be made within 15 days from the date of purchase.
b. The purchased product or service must not be damaged, altered, or partially consumed.
c. You must provide a valid proof of purchase, such as a receipt or an order confirmation email.
Requesting a Refund
To request a refund, please follow these steps:
a. Contact our Customer Support team at firstname.lastname@example.org.
b. Provide the necessary information, including your name, order number, date of purchase, and the reason for your refund request.
c. Our Customer Support team will review your request and provide further instructions if your refund request is approved.
If your refund request is approved, the following process will be followed:
a. Refunds will be processed within 10 business days of the approval of your request.
b. The refund amount will be credited to the original payment method used during the purchase.
c. Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
The following situations are not eligible for a refund:
a. Requests made after the 15-day refund period.
b. Products or services that have been damaged, altered, or partially consumed by the customer.
c. Items purchased during promotional sales or with special discounts, unless otherwise specified.
Changes to the Refund Policy
ARC Educational, LLC reserves the right to modify this refund policy at any time without prior notice. Any changes to the policy will be posted on our website and will become effective immediately upon posting.
If you have any questions or concerns about our refund policy, please feel free to contact our Customer Support team at email@example.com.